About Us
Fireline Systems was started by Jack Harrison in 1999. Originally the company focused on the installation of packaged business systems.
After watching several service software products trying to fit Equipment Repair Service Companies with generic software, it became apparent that there was a need for a Equipment Repair Service Software designed specifically for QuickBooks. With the assistance of a team of Equipment Repair industry professionals we developed the EquipmentRepairPack Software solution seamlessly integrated with QuickBooks to meet the specific needs of the Equipment Repair service businesses.
Early on, we found that most Equipment Repair contractors used both QuickBooks and Microsoft Office products like Outlook, Word and Excel to run their business. QuickBooks seemed to be meeting the needs of the accounting department but there were too many office and field functions that were operationally disconnected with enormous duplication and overhead requirements.
To tie the whole operation together the software needed to start at the initial call or sales opportunity, track all of the customer communications and history, flow the paperwork through contract and quotation preparation, purchase order creation with delivery scheduling, track the installation and service work order scheduling and provide reminders for agreements with a seamless link to QuickBooks for billing. Equipment Repair software was specifically targeted in it’s design to meet these mechanical contractor needs at an affordable price.
The other opportunity resolved by EquipmentRepairPack was to provide a seamless operational flow in the office to eliminate many other duplicate steps. A typical job might have vendor documents in email folders, Word and Excel documents in different areas, with appointments scheduled in different Outlook folders. It was almost impossible to pull it all together. EquipmentRepairPack is designed to pull it all together in one place, so that a manager can go to a work-order and see all of the appointments, and documents in one place.
EquipmentRepairPack was the vision and result of a team of professional software developers and Equipment Repair experts with over 100 man-years of experience in the service software industry.
EquipmentRepairPack Software Products
EquipmentRepairPack Software is designed to address the unique needs of residential, commercial and industrial Equipment Repair contractors. EquipmentRepairPack links seamlessly with the popular QuickBooks software product line which provides a simple-to-use and easy-to-learn solution for quick customer history, quote preparation, work order scheduling, advertising and marketing.
As a QuickBooks Silver Authorized Partner, Fireline Systems has created EquipmentRepairPack Software with a seamless link into QuicKBooks Software to preserve your current accounting functions. This makes it easy for an existing QuickBooks user to add EquipmentRepairPack Service Software and take advantage of all the specific features needed by Equipment Repair companies.
EquipmentRepairPack Software eliminates the typical duplicate entry issues that tend to waste valuable time by owners and their employees. With EquipmentRepairPack Service Software you are able to continue using all of your familiar QuickBooks accounting processes …with the added convenience of EquipmentRepairPacks expanded customer database history features including: Tracking multiple customer locations, retail sales, work order history, installed customer equipment lists, detailed quote history, scanned attachments for before/after pictures, scanned customer signed work orders and any other type of customer document. This streamlines your office process and leads to eliminating much of the daily hunting for paperwork.
EquipmentRepairPack Software provides three main modules for Equipment Repair contractors with it’s connection to QuickBooks:
The Service/ Installation Work Order Module allows the user to quickly find any QuickBooks customer and review their complete customer history on one screen. EquipmentRepairPack’s design eliminates the need to search through multiple menus to quickly find what you are looking for. You can also drill down into the detail of any past work orders or quotes for reference. EquipmentRepairPack also tracks each customers installed equipment (just in case a replacement part is required) along with maintenance schedules, unlimited contacts, agreements, notes, sales activities, attachments, and phone call history.
Work orders for service calls and new installs can be printed and scheduled on Microsoft’s Outlook calendar software for all of the computers connected to the network. Using Outlooks easy drag-and-drop features the work orders can be quickly assigned to a new service technician. When the work orders are completed the labor and parts used can be entered. Each completed work order will automatically create an invoice, estimate or sales order in QuickBooks to eliminate the duplicate entry required for billing. This speeds up the normal billing process, reduces the amount of clerical entry and increases cash flow.
The Sales/ Quote Module provides a powerful alternative for the to automate their quoting process. EquipmentRepairPack Software is one of the only software tools which allows the dealer to prepare residential and commercial customer quotes for multiple manufacturers and multiple product lines. There are three methods provided for quotes in EquipmentRepairPack: hand-quotes, Excel imported quotes and EquipmentRepairPack created quotes.
The quoting module provides a simple tiered method of quoting allowing the selection by manufacturer, by module, by option and then by option item. Pricing is automatically updated using the manufacturer’s multipliers. Quotes can be reviewed using multipliers and/or gross margin assumptions. After quotes are printed in EquipmentRepairPack they are tracked in the customer’s history record. With a simple click of the mouse an existing quote can be turned into an installation work order for scheduling and billing.
EquipmentRepairPack’s Business Marketing Module gives the ability to track the source of each incoming call to better manage monthly advertising expenses. It also provides a method for creating customer and prospect mailing labels and various mail merge letters for promotions, and database inquiry features.
Finally EquipmentRepairPack wraps the entire software product together with a powerful Company-wide Informational Dashboard. From one single screen EquipmentRepairPack allows you to quickly see a snap-shot of your entire company with the ability to drill into the details. This one tool alone streamlines the entire daily operation.
If you are looking for a software solution specifically designed for your Equipment Repair business which seamlessly links to your QuickBooks you owe it to yourself to request a free software demonstration of Fireline’s EquipmentRepairPack Service Software today. click on the Request Information tab above.